Recently, I was fortunate enough to attend a very insightful brand presentation by Marty Neumeier, author of many great books, including The Brand Gap, Zag and The Brand Flip. Marty is the one who coined the often quoted phrase “Your brand is not what you say it is. It is what they say it is.” He’s right.
But that doesn’t mean you don’t have any influence over what they say. Spending valuable time defining your brand and managing the communication of that brand, will go a long way to getting ‘them’ say what you want them to say.