1-2-1 brand advice for startups, entrepreneurs and small businesses

TERMS & CONDITIONS

TERMS & CONDITIONS

Introduction

By using this website, you agreed to accept all terms and conditions written in here. You must not use this website if you disagree with any of these Website Standard Terms & Conditions.

1. About Us

This website BrandsStartHere.com is owned and operated by
Brand Satellite
5 Waverley Offices
Market Square
Melrose
TD6 9PW

VAT number: 176 6153 88
Email: StartHere@BrandsStartHere.com
Tel: 01896 208088

If you need to contact us please use the details above.

2. Making a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

2.3 We have made every effort to explain the packages as accurately as possible on this website. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.4 This contract is covered by Scottish law.

2.5 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the package you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.2 The buyer assumes responsibility for the package being suitable for the purpose for which they are being purchased.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.

3.5 Promotional prices and voucher codes only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Only voucher codes obtained from Brands Start Here will be honoured.

4. Package Contents for Stage 1: 1-2-1 Brand Creation Package

4.1 The Stage 1: 1-2-1 Brand Creation Package contains:

  • 37-question online Think:Brand Questionnaire
  • At least 2 hours research, based on Think:Brand Questionnaire answers
  • 90-minute 1-2-1 Brand Creation Session, either face-to-face or via Skype
  • 2-3 page Brand Creation Report
  • Brand Creation Action Plan , consisting of at least eight action points

4.2 All intellectual property rights and copyright will remain with Brands Start Here, until you confirm, via email, that you are happy with the Brand Creation Report and Action Plan. This email confirmation will conclude our contract and all rights will be passed to you.

5. Package Contents for Stage 2: Branding Package

5.1 The Stage 2: Branding Package contains:3 logo proposals

  • 3 logo proposals
  • 2 sets of revisions to the preferred logo
  • A suite of logo files, suitable for print, online and social media
  • A Brand StyleSheet, consisting of  recommendations for a brand colour palette and fonts

5.2 If further logo proposals or revisions are required, additional charges may be incurred.

5.3 Font usage costs: Most fonts come with a usage charge. For fonts used within the logo designs Brands Start Here will pay for these charges. Some fonts recommended as brand fonts may incur an additional charge. A free font option will also be recommended.

5.4 All intellectual property rights will remain with Brands Start Here, until you confirm, via email that you are happy with the final suite of logos and Brand StyleSheet. This email confirmation will conclude our contract and all rights will be passed to you.

6. Delivery of Stage 1: 1-2-1 Brand Creation Package

6.1 A link to the online Think:Brand Questionnaire will sent to you within 3 working days of purchasing the package.

6.2 We expect you to complete and submit the Think:Brand Questionnaire within 14 working days of receiving the link. If the completed questionnaire hasn’t been submitted within 60 days, you will receive an email from Brand Start Here stating that we reserve the right to cancel your order (see Cancellation), if the questionnaire is not submitted within the next 30 days.

6.3 We will contact you to arrange a suitable time and date for the 1-2-1 Brand Creation Session within 3 working days of receiving the completed Think:Brand Questionnaire and any additional supporting information. Suitable times and dates are considered to be during 9am and 5pm on Monday – Friday (UK time).

6.4 We expect you to provide us with suitable times and dates within the next 60 days. If not suitable date can be agreed within 90 days, we reserve the right to cancel the order (see Cancellation).

6.5 The Brand Creation Report and Action Plan will be sent to you, via email, within 7 working days of the 1-2-1 Brand Creation Session.

7. Delivery of Stage 2: Branding Package

7.1 Logo proposals will be sent to you, via email, within 14 working days of purchase of the package (or completion of the Brand Creation Report, if both Stage 1 and Stage 2 packages were purchased at the same time).

7.2 We expect you to select a preferred logo within 14 working days of receiving the proposals. If a preferred logo hasn’t been chosen within 60 days, you will receive an email from Brand Start Here stating that we reserve the right to cancel your order (see Cancellation), if a preferred logo isn’t chosen within the next 30 days.

7.3 The first round of revisions to the chosen preferred logo will be completed, and sent to you via email, within 5 working days of receiving your decision on your preferred logo.

7.4 We expect you to comment on first round of revisions within 14 working days of receiving them. If your comments haven’t been received within 60 days, you will receive an email from Brand Start Here stating that we reserve the right to cancel your order (see Cancellation), if comments aren’t received within the next 30 days.

7.5 The second round of revisions to the chosen preferred logo will be completed, and sent to you via email, within 5 working days of receiving your your comments on the first round of revisions.

7.6 We expect you to comment on the second round of revisions within 14 working days of receiving them. If your comments haven’t been received within 60 days, you will receive an email from Brand Start Here stating that we reserve the right to cancel your order (see Cancellation), if comments aren’t received within the next 30 days.

7.7 The final suite of logos and Brand StyleSheet will be sent to you, via email, within 5 working days of receiving your comments on the second round of revisions.

8. Cancellation

8.1 You have the right to cancel your order within 48 hours of purchase. You will received a full refund of your payment.

8.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

8.3 With the Stage 1: 1-2-1 Brand Creation Package, you can cancel your order at the following stages:

  • Within 48 hours, or before the link to the Think:Brand Questionnaire has been received: A full refund will be given.
  • After a link to the Think:Brand Questionnaire has been received: 50% of your payment will be returned.
  • Between returning the completed Think:Brand Questionnaire and before the 1-2-1 Brand Creation Session: 25% of your payment will be returned.
  • After the 1-2-1 Brand Creation Session: No refund will be given.

8.4 With the Stage 2: 1-2-1 Branding Package, you can cancel your order at the following stages:

  • Within 48 hours: A full refund will be given.
  • Before the logo proposals have been received: 50% of your payment will be returned.
  • After the logo proposals have been received: 25% of your payment will be returned.
  • Any time after the first round of revision have been received: No refund will be given.

9. Unsatisfied With Service

9.1 If you are unsatisfied with the service at any time, please notify us by email or in writing providing details of the problem. We will deal with the matter in accordance with your legal rights.

9.2 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by Brands Start Here.

10. Website Usage

10.1 Brands Start Here and/or its licensors own all the intellectual property rights and materials contained in this website.

10.2 You are granted limited license only for purposes of viewing the material contained on this website.

10.3 Restrictions: You are specifically restricted from all of the following:

  • publishing any website material in any other media;
  • selling, sublicensing and/or otherwise commercialising any website material;
  • publicly performing and/or showing any website material;
  • using this website in any way that is or may be damaging to this website;
  • using this website in any way that impacts user access to this website;
  • using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
  • using this website to engage in any advertising or marketing.

10.4 Certain areas of this website are restricted from being access by you and Brands Start Here may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality as well.

10.5 This website is provided “as is,” with all faults, and Brands Start Here express no representations or warranties, of any kind related to this website or the materials contained on this Website. Also, nothing contained on this website shall be interpreted as advising you.

10.6 Limitation of liability: In no event shall Brands Start Here, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract.bBrands Start Here, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.

10.7 Indemnification: You hereby indemnify to the fullest extent Brands Start Here from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms and conditions.

10.8 Severability: If any provision of these terms and conditions is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

10.9 Variation of Terms: Brands Start Here is permitted to revise these terms and conditions at any time as it sees fit, and by using this website you are expected to review these terms and conditions on a regular basis.

10.10 Entire Agreement: These terms and conditions constitute the entire agreement between Brands Start Here and you in relation to your use of this website, and supersede all prior agreements and understandings.

10.11 Governing Law & Jurisdiction: These terms and conditions will be governed by and interpreted in accordance with the laws of the United Kingdom, and you submit to the non-exclusive jurisdiction of the courts located in UK for the resolution of any disputes.